Privacy Policy

Last updated: September 9, 2025. This policy explains what data we collect, why we collect it, and the choices you have.

Introduction

innov-333go ("we", "us", "our") collects personal data to provide kitchenware sales, support, and related services. We aim to process data transparently and only as necessary for clear purposes.

Data we collect

1. Account and contact data

Examples: name, email address, postal address, phone number. Collected when you place an order, sign up for communications, or contact us.

2. Transaction data

Order details, billing and shipping addresses, payment processor identifiers (we do not store full card numbers), and order history.

3. Support and repair data

Photos, product serial numbers, repair requests, and communication threads required to assess and fulfill repair or replacement services.

4. Usage and device data

IP address, browser type, pages visited, and interaction events collected via cookies and server logs to operate and improve the site.

Purposes and legal bases

• Contractual necessity: to process orders, provide products, and communicate about purchases.
• Legal compliance: to satisfy tax, customs, and regulatory requirements.
• Legitimate interests: fraud prevention, improving our site, and analytics. We balance these interests with user privacy.
• Consent: for marketing communications and non-essential cookies when you opt in.

Cookies and tracking

We use cookies to operate the site, remember preferences, and analyze usage. You can manage cookie preferences via our Cookie Policy page. Essential cookies are required to provide core services like checkout; non-essential cookies are used for analytics and marketing.

Data retention

We keep transaction records for at least 7 years for accounting and legal purposes. Support tickets and repair records are kept for five years. Marketing lists are retained until consent is withdrawn or after 3 years of inactivity.

Sharing and transfers

We share data with:

• Payment processors and shipping partners to fulfill orders.
• Third-party service providers for analytics, email delivery, and customer support.
• Legal authorities where required by law.

Some service providers are located outside your country. Where transfers occur, we use standard contractual clauses or rely on adequate safeguards accepted by applicable law.

Your rights

Depending on your jurisdiction you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion ("right to be forgotten") subject to legal limits.
• Object to processing for direct marketing or automated profiling.
• Request data portability in a common, machine-readable format.

To exercise rights, contact: privacy@innov-333go.sbs. We will verify requests reasonably to protect privacy.

Security

We use administrative, technical, and physical safeguards to protect data. No method of transmission is fully secure; in the event of a breach we will follow applicable notification rules.

Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will take steps to delete it.

Changes to this policy

We may update this policy. We will post changes with a new "Last updated" date. Significant changes will be communicated where practical.

Contact

For privacy inquiries: privacy@innov-333go.sbs